Matrix Spaces Thailand
Sales Department:
+66 80-389-0431Privacy Policy
This Privacy Policy for Personal Data (hereinafter, the “Policy”) applies to all information that the website may obtain about the User while the User is browsing the website.
1. Definition of Terms
1.1. The following terms are used in this Policy:
1.1.1. “Website Administration” — authorized personnel managing the website, who organize and/or carry out the processing of personal data, and also determine the purposes of processing, the scope of data to be processed, and the actions (operations) performed with personal data.
1.1.2. “Personal Data” — any information relating directly or indirectly to a defined or identifiable natural person (the data subject).
1.1.3. “Processing of Personal Data” — any action (operation) or set of actions performed with or without the use of automation tools, including collection, recording, organization, accumulation, storage, refinement (updating, modification), retrieval, use, transfer (distribution, provision, access), anonymization, blocking, deletion, and destruction of personal data.
1.1.4. “Confidentiality of Personal Data” — a mandatory requirement for the Operator or any other person granted access to personal data not to disclose it without the data subject’s consent or another legal basis.
1.1.5. “User” — a person who has access to the website via the Internet and uses the website.
1.1.6. “Cookies” — a small piece of data sent by a web server and stored on the User’s device, which the web client or browser sends back to the server in an HTTP request each time the corresponding website page is accessed.
1.1.7. “IP Address” — a unique network address of a node in a computer network built using the IP protocol.
2. General Provisions
2.1. Using the website means the User consents to this Policy and the terms for processing the User’s personal data.
2.2. If the User does not agree with the terms of this Policy, they must stop using the website.
2.3. This Policy applies only to this website. The Administration does not control and is not responsible for third‑party websites that the User may access via links on the website.
2.4. The Administration does not verify the accuracy of the personal data provided by the User.
3. Scope of the Privacy Policy
3.1. This Policy sets out the obligations of the Administration to maintain confidentiality and ensure the protection of personal data that the User provides at the Administration’s request when registering on the website, placing an order, requesting a quote, or subscribing to a newsletter.
3.2. Personal data processed under this Policy is provided by the User by filling out forms on the website and may include:
the User’s first and last name; contact phone number; email address; delivery address or service location (if required); the User’s place of residence (if required).
3.3. The website protects data automatically transmitted while browsing pages:
IP address; cookie information; browser and device information; access time; the address of the page being viewed; referrer (the address of the previous page).
3.3.1. Disabling cookies may prevent access to parts of the website that require authorization.
3.3.2. The website collects statistics on visitors’ IP addresses to identify and resolve technical issues and to monitor payment security.
3.4. Any other personal information not specified above (e.g., purchase history, browsers and operating systems used, etc.) must be securely stored and not disclosed, except as provided in clauses 5.2 and 5.3 of this Policy.
4. Purposes of Collecting Personal Information
4.1. The Administration may use the User’s personal data for the following purposes:
identifying the User to process orders and/or enter into a contract; providing access to personalized website resources; establishing communication with the User, including sending notifications and inquiries regarding website use and services; determining the User’s location to ensure security and prevent fraud; verifying the accuracy and completeness of the personal data provided; creating an account if the User has consented; notifying the User about the status of their order; processing and receiving payments, confirming taxes, disputing payments; providing customer and technical support; sending updates, special offers, newsletters, and other information with the User’s consent; conducting marketing activities with the User’s consent; granting access to partner websites or services. 5. Methods and Periods of Processing Personal Data
5.1. Personal data is processed for an unlimited period by any lawful means, including in personal data information systems with or without automation tools.
5.2. The User agrees that the Administration may share personal data with third parties — courier services, postal organizations, telecom operators, payment systems — solely to fulfill the User’s order.
5.3. Personal data may be disclosed to authorized government authorities only on the grounds and in the manner prescribed by law.
5.4. In the event of loss or disclosure of personal data, the Administration will inform the User.
5.5. The Administration takes necessary organizational and technical measures to protect personal data from unauthorized or accidental access, destruction, alteration, blocking, copying, distribution, and other unlawful actions by third parties.
5.6. The Administration and the User shall jointly take all necessary measures to prevent losses or other negative consequences caused by the loss or disclosure of personal data.
6. Obligations of the Parties
6.1. The User is obliged to:
provide the personal data required to use the website; update and supplement the provided personal data if it changes.
6.2. The Administration is obliged to:
use the received information solely for the purposes specified in clause 4; keep confidential information secret, not disclose it without the User’s written consent, and not sell, exchange, or publish the User’s personal data, except as specified in clauses 5.2 and 5.3; take precautions to protect the data in accordance with standards commonly used for this type of information; block the User’s personal data upon the User’s, their legal representative’s, or an authorized data protection authority’s request for the duration of an investigation, if inaccurate data or unlawful actions are identified. 7. Liability of the Parties
7.1. If the Administration fails to meet its obligations, it shall be liable for losses incurred by the User due to the unlawful use of personal data, in accordance with applicable law, except in the cases specified in clauses 5.2, 5.3, and 7.2.
7.2. In the event of loss or disclosure of confidential information, the Administration shall not be liable if that information:
became public before the loss or disclosure; was received from a third party before the Administration received it; was disclosed with the User’s consent. 8. Dispute Resolution
8.1. Before filing a lawsuit regarding disputes arising from the relationship between the User and the Administration, a written complaint (proposal for voluntary dispute resolution) must be submitted.
8.2. The recipient of the complaint shall notify the complainant in writing of the outcome within 30 calendar days from the date of receipt.
8.3. If no agreement is reached, the dispute will be referred to a court in accordance with applicable law.
9. Additional Terms
9.1. The Administration reserves the right to amend this Policy without the User’s consent.
9.2. The revised Policy becomes effective upon publication on the website unless otherwise specified in the new version.
This Privacy Policy for Personal Data (hereinafter, the “Policy”) applies to all information that the website may obtain about the User while the User is browsing the website.
1. Definition of Terms
1.1. The following terms are used in this Policy:
1.1.1. “Website Administration” — authorized personnel managing the website, who organize and/or carry out the processing of personal data, and also determine the purposes of processing, the scope of data to be processed, and the actions (operations) performed with personal data.
1.1.2. “Personal Data” — any information relating directly or indirectly to a defined or identifiable natural person (the data subject).
1.1.3. “Processing of Personal Data” — any action (operation) or set of actions performed with or without the use of automation tools, including collection, recording, organization, accumulation, storage, refinement (updating, modification), retrieval, use, transfer (distribution, provision, access), anonymization, blocking, deletion, and destruction of personal data.
1.1.4. “Confidentiality of Personal Data” — a mandatory requirement for the Operator or any other person granted access to personal data not to disclose it without the data subject’s consent or another legal basis.
1.1.5. “User” — a person who has access to the website via the Internet and uses the website.
1.1.6. “Cookies” — a small piece of data sent by a web server and stored on the User’s device, which the web client or browser sends back to the server in an HTTP request each time the corresponding website page is accessed.
1.1.7. “IP Address” — a unique network address of a node in a computer network built using the IP protocol.
2. General Provisions
2.1. Using the website means the User consents to this Policy and the terms for processing the User’s personal data.
2.2. If the User does not agree with the terms of this Policy, they must stop using the website.
2.3. This Policy applies only to this website. The Administration does not control and is not responsible for third‑party websites that the User may access via links on the website.
2.4. The Administration does not verify the accuracy of the personal data provided by the User.
3. Scope of the Privacy Policy
3.1. This Policy sets out the obligations of the Administration to maintain confidentiality and ensure the protection of personal data that the User provides at the Administration’s request when registering on the website, placing an order, requesting a quote, or subscribing to a newsletter.
3.2. Personal data processed under this Policy is provided by the User by filling out forms on the website and may include:
the User’s first and last name; contact phone number; email address; delivery address or service location (if required); the User’s place of residence (if required).
3.3. The website protects data automatically transmitted while browsing pages:
IP address; cookie information; browser and device information; access time; the address of the page being viewed; referrer (the address of the previous page).
3.3.1. Disabling cookies may prevent access to parts of the website that require authorization.
3.3.2. The website collects statistics on visitors’ IP addresses to identify and resolve technical issues and to monitor payment security.
3.4. Any other personal information not specified above (e.g., purchase history, browsers and operating systems used, etc.) must be securely stored and not disclosed, except as provided in clauses 5.2 and 5.3 of this Policy.
4. Purposes of Collecting Personal Information
4.1. The Administration may use the User’s personal data for the following purposes:
identifying the User to process orders and/or enter into a contract; providing access to personalized website resources; establishing communication with the User, including sending notifications and inquiries regarding website use and services; determining the User’s location to ensure security and prevent fraud; verifying the accuracy and completeness of the personal data provided; creating an account if the User has consented; notifying the User about the status of their order; processing and receiving payments, confirming taxes, disputing payments; providing customer and technical support; sending updates, special offers, newsletters, and other information with the User’s consent; conducting marketing activities with the User’s consent; granting access to partner websites or services. 5. Methods and Periods of Processing Personal Data
5.1. Personal data is processed for an unlimited period by any lawful means, including in personal data information systems with or without automation tools.
5.2. The User agrees that the Administration may share personal data with third parties — courier services, postal organizations, telecom operators, payment systems — solely to fulfill the User’s order.
5.3. Personal data may be disclosed to authorized government authorities only on the grounds and in the manner prescribed by law.
5.4. In the event of loss or disclosure of personal data, the Administration will inform the User.
5.5. The Administration takes necessary organizational and technical measures to protect personal data from unauthorized or accidental access, destruction, alteration, blocking, copying, distribution, and other unlawful actions by third parties.
5.6. The Administration and the User shall jointly take all necessary measures to prevent losses or other negative consequences caused by the loss or disclosure of personal data.
6. Obligations of the Parties
6.1. The User is obliged to:
provide the personal data required to use the website; update and supplement the provided personal data if it changes.
6.2. The Administration is obliged to:
use the received information solely for the purposes specified in clause 4; keep confidential information secret, not disclose it without the User’s written consent, and not sell, exchange, or publish the User’s personal data, except as specified in clauses 5.2 and 5.3; take precautions to protect the data in accordance with standards commonly used for this type of information; block the User’s personal data upon the User’s, their legal representative’s, or an authorized data protection authority’s request for the duration of an investigation, if inaccurate data or unlawful actions are identified. 7. Liability of the Parties
7.1. If the Administration fails to meet its obligations, it shall be liable for losses incurred by the User due to the unlawful use of personal data, in accordance with applicable law, except in the cases specified in clauses 5.2, 5.3, and 7.2.
7.2. In the event of loss or disclosure of confidential information, the Administration shall not be liable if that information:
became public before the loss or disclosure; was received from a third party before the Administration received it; was disclosed with the User’s consent. 8. Dispute Resolution
8.1. Before filing a lawsuit regarding disputes arising from the relationship between the User and the Administration, a written complaint (proposal for voluntary dispute resolution) must be submitted.
8.2. The recipient of the complaint shall notify the complainant in writing of the outcome within 30 calendar days from the date of receipt.
8.3. If no agreement is reached, the dispute will be referred to a court in accordance with applicable law.
9. Additional Terms
9.1. The Administration reserves the right to amend this Policy without the User’s consent.
9.2. The revised Policy becomes effective upon publication on the website unless otherwise specified in the new version.